Privacy Policy
SMS Terms of Service & Privacy Policy
Effective Date: May 27, 2026
By opting into SMS communications from The Highlands, you consent to receive text messages related to church communications, ministry engagement, and member care.
Types of Messages You May Receive
Messages from The Highlands may include, but are not limited to:
- Church event reminders and updates
- Appointment reminders
- Ministry follow-up communications
- Baptism coordination
- Volunteer or serving-related communication
- Responses to prayer requests or submitted inquiries
- General church announcements and updates
Message frequency may vary depending on your interaction with The Highlands and your level of engagement with ministries, events, or services.
Message and data rates may apply depending on your mobile carrier and plan.
Opting Out
You may opt out of SMS communications at any time by replying STOP to any message you receive from us.
After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from The Highlands unless you opt in again.
Help & Support
For assistance, reply HELP to any message or contact us directly:
The Highlands
39625 20th Street West
Palmdale, CA 93551
Phone: (661) 273-1000
Website: www.thehighlands.church
Individuals may voluntarily opt in to receive SMS communications from The Highlands through methods including:
- Website forms
- Event registrations
- Paper or physical forms
- Direct communication requests
- Church management or check-in systems
- Other voluntary consent methods
By providing your mobile phone number and opting in, you expressly consent to receive recurring SMS messages from The Highlands.
Consent to receive SMS messages is not a condition of attending services, participating in ministry activities, or receiving support from The Highlands.
SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes.
The Highlands values your privacy and is committed to protecting your personal information.
Information We Collect
We may collect personal information including:
- Name
- Mobile phone number
- Email address
- Information voluntarily submitted through forms, registrations, or communications
How We Use Your Information
Information collected may be used to:
- Provide church-related communications
- Respond to inquiries or prayer requests
- Send reminders, updates, or event information
- Coordinate ministry-related communication
- Improve church communication and engagement efforts
Information Sharing
The Highlands does not sell, rent, or share personal information with third parties or affiliates for marketing purposes.
Information may only be shared:
- When required by law
- To protect the safety or security of individuals
- With trusted service providers necessary to facilitate communication services on behalf of The Highlands
Any third-party providers used for communication services are required to maintain appropriate confidentiality and security protections.
Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, or misuse.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
If you have questions regarding these SMS Terms of Service or Privacy Policy, please contact:
The Highlands
39625 20th Street West
Palmdale, CA 93551
Phone: (661) 273-1000
Website: www.thehighlands.church
App Privacy Policy
The Highlands (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy is intended to inform you about the types of information we may collect from users of The Highlands App (the “App”), how we use that information (if at all), and the measures we take to safeguard your information.
Please read this Privacy Policy carefully to understand our practices regarding your information and how we handle it. By using the App, you consent to the practices described in this Privacy Policy.
- Information We Do Not Collect:
We want to make it clear that we do not collect any personal information or data from users of The Highlands App. We respect your privacy and do not track your location, collect your device information, or gather any personal data, including but not limited to names, addresses, phone numbers, email addresses, or any other identifying information.
- Non-Personal Information:
We may collect non-personal information automatically as you use the App. This non-personal information may include:
- Device Information: We may collect information about the type of device you use to access the App, such as the device model, operating system, and version.
- App Usage: We may collect non-personal information related to your use of the App, such as the pages you visit, features you use, and the duration of your interactions.
- Cookies and Similar Technologies:
We do not use cookies or similar tracking technologies to collect information from users of the App.
- Third-Party Links:
The App may contain links to external websites or services. Please be aware that we are not responsible for the privacy practices of such third-party websites or services. We encourage you to review the privacy policies of these websites or services when you access them through our App.
- Children’s Privacy:
The Highlands App is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information from our records.
- Changes to this Privacy Policy:
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the top of this policy will be revised accordingly. We encourage you to check this Privacy Policy periodically to stay informed about how we are protecting your information.
- Contact Us:
If you have any questions or concerns about this Privacy Policy or our practices, please get in touch with us at info@crossingonline.org
Thank you for using The Highlands App. Your privacy is important to us, and we are committed to providing you with a secure and transparent user experience.